Service Manager

With more than 46 years industry experience, Overlanda Caravans prides itself on being able to manufacture anything - from the smallest box caravan, to the largest 48ft 5th wheeler caravan with multiple pullouts.

No job is too big or too small and while they're based in Ararat, they service throughout Victoria. Check out their website for more information https://www.overlandacaravans.com.au/

In addition, the team at Overlanda also service and repair caravans of all makes to a wide retail market.

WE are pleased to be supporting the team in seeking to appoint an experienced Service Manager to join their team on a full time permanent basis. This broad position is perfect for anyone who loves variety in their work as you will perform a number of duties from hands on tasks to customer service and administration.

This position will oversee the service & repairs operation to make sure that safety standards and job completion is flowing smoothly and efficiently.

Day to day responsibilities will include;

• Customer Service - Be first point of contact and keep customers updated on job progress
• Planning & Scheduling- Organise and prepare appropriate parts and labour for each job
• Supervision - Manage all shop floor staff, providing feedback, tools, and resources to meet targets
• Finance - Ensure all jobs completed within the cost allocated per job (materials & parts & labour)
• Health & Safety - promote and actively contribute to a safe work environment
• Process Improvement - Contribute to initiatives to support business and job improvements.

Ideally, we are seeking candidates who can demonstrate the following skills, attributes and experience;

• Ability to perform hands on tasks when required
• Strong mechanical aptitude with effective problem solving skills
• Excellent communication skills
• Forklift license & Truck Licence (preferred, not essential)
• Excellent time management skills and ability to work to deadlines
• Good problem-solving skills
• Caravan industry experience desirable but not essential
• Electrical, knowledge desirable but not essential
• Good understanding of OHS
• Strong commitment to reliability and demonstrated work ethic
• A current and valid driver's licence
• Competent in the use of hand and power tools

In return, the successful applicant will be given the opportunity to join a strong, stable and growing team who provide services across a Victorian wide marketplace. A negotiable wage will be discussed with the successful applicant based on experience. Four day working weeks will also contribute to a positive work life balance as well.